Grievance Redressal
If something on Saathi has harmed you, or you disagree with a decision we made about your account or your data, tell us here. This mechanism is provided under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Section 8(10) of the Digital Personal Data Protection Act, 2023.
Grievance Officer
Grievance Officer
Saathi Technologies Private Limited
Email: grievance@saathi.app
Address: India
Working hours: Monday to Saturday, 10:00–18:00 IST (complaints are accepted at any time)
What to expect
| Step | Timeline |
|---|---|
| Acknowledgement with a ticket number | Within 24 hours |
| Resolution | Within 15 days |
| Removal of content that exposes private areas, shows nudity or sexual acts, or impersonates you in such content (Rule 3(2)(b)) | Within 24 hours |
| Complaints asking us to remove content that breaks Rule 3(1)(b) of the IT Rules | Within 72 hours |
If you are not satisfied with our decision, you may appeal to the Grievance Appellate Committee at gac.gov.in within 30 days. For complaints about your personal data, you may approach the Data Protection Board of India after using this process.